Non-emergency calls between sessions
should be for the purpose of negotiating our next appointment. Calls to
the Encino and Valencia practice offices are automatically routed to my
cell phone. When I am not available, I rely on voicemail for messages.
When I
expect to be unavailable for an extended period of time, or when I know I
will not be able to return calls within 24 hours, my outgoing phone
message will include specific instructions for reaching a therapist-on-call who can provide assistance with urgent matters during my
absence.
Unfortunately, from time to time, electronic technology
fails. If your call is not answered as quickly as you may need, call
again.